Rupam Tech Help Center & Knowledge Base
Frequently Asked Questions
Instant answers about digital file downloads, software license activations, payment verification, and lifetime version updates.
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5 FAQs
Digital Downloads & Delivery
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Instantly! As soon as your payment is verified by Razorpay, the order is fulfilled automatically and your downloads are accessible in your Customer Dashboard under "My Library".
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Log in to your Keycheen account at any time, go to Customer Portal > Downloads, and click the download button for your purchased software or document.
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You can resume or restart your download from your dashboard at any time. Our servers support HTTP byte-range resume.
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For security, direct file links are never public. Secure authenticated streaming tokens are generated on-demand when you click Download.
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No client-side limit. Large multi-gigabyte ZIP archives and installer packages are streamed efficiently via chunked transfer.
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6 FAQs
Payments & Invoices
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We accept UPI (Google Pay, PhonePe, Paytm, BHIM), all major Credit/Debit cards (Visa, Mastercard, RuPay), Net Banking across 50+ banks, and Wallets via our integrated Razorpay payment gateway.
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Yes! Enter your company name and GSTIN number during checkout, and a formal GST invoice with complete HSN/SAC codes will be immediately generated for download.
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All payments are encrypted via TLS 1.3 and processed by Razorpay complying with PCI-DSS Level 1 certification. We never store credit card numbers.
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Our webhook engine automatically reconciles pending payments. If Razorpay captured the funds, your order completes automatically within 2 minutes.
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Yes, international credit and debit cards are accepted and converted at standard bank exchange rates.
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Navigate to Account > My Orders > Order Details, and click the "Download Tax Invoice" button.
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6 FAQs
Coupons & Discounts
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Enter your coupon code in the promo box on either the Shopping Cart page or the Checkout page, then click "Apply". The discount reflects instantly.
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Only one coupon code may be applied per checkout transaction to ensure optimal pricing.
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Coupons may require a minimum purchase total, may have expired, or may be limited to specific categories or product bundles.
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Coupons apply directly to the final discounted sale price of eligible items in your cart.
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Discounts are deducted from the subtotal before GST/tax calculation, reducing your taxable amount.
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Watch our homepage announcement banner or subscribe to our newsletter for exclusive weekly creator discounts.
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5 FAQs
Technical Support & Customer Care
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Go to Account > Support Tickets > Create Ticket, select the purchased product from the dropdown, and describe your issue.
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Yes, our ticket system accepts PNG, JPG, PDF, TXT, and ZIP attachments up to 5MB.
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Our engineering team responds to priority support inquiries within 6 to 12 hours on business days.
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Many product authors provide dedicated installation guidance or offer bespoke integration services upon request.
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Verify your PHP and MySQL versions against the system requirements listed on the product page. Our support team can help verify compatibility.
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Technical Helpdesk
Still Have Specific Questions or Need Custom Development?
Our software engineering team is on standby to assist with custom script modifications, multi-seat enterprise licenses, and immediate payment verifications.